Privacy policy
INTRODUCTION
DIEX Recherche is committed to protecting information from users of its website that is collected, used and disclosed where appropriate, in accordance with the requirements of applicable regulations.
Being responsible for the personal information it holds, whether obtained directly indirectly from customers or third parties, DIEX Recherche undertakes by this policy to the confidential and secure treatment of your personal information. This policy outlines, general terms, the life cycle terms of the information we collect about you while you are browsing this website.
SCOPE
This policy only applies to the use of this site and to information collected from contests on our web site. For clarity, this policy does not apply to personal information that will be collected later, verbally or otherwise, as part of the eligibility assessment for a clinical study or during its conduct. However, you will be informed of the purposes of the collection, the means, and your rights at the latest at the time of collection.
EXTERNAL LINKS
This site offers links to other websites. We advise you to read the privacy policy that applies to the websites you visit since information exchanged by intermediaries that we do not control is not subject to this policy.
USE OF INDICATORS “COOKIES” AND FOLLOW-UP TECHNOLOGY
A cookie is an information file that is placed on your browser by a server when you visit a website. The latter can be retrieved by this server during subsequent visits. Cookies can only be read by the website that transmits them to your computer. These inform us of the computer devices that you use as well as your interactions in our Web world. They are used to facilitate browsing on the pages of this site, to measure our performance, as well as to compile statistical data.
At any time, the user can set his/her browser to block the cookies. However, the user should be aware that this action may deprive him/her of certain features available on the site.
The types of cookies used are generally classified into four classes:
- Strictly necessary cookies: They are useful for the website to function normally and they cannot be disabled.
Font Awesome: This service allows vector icons to be integrated into websites. It does not place cookies but may load font files from external servers.
Google Fonts: A service from Google that allows fonts to be loaded on a website. Google Fonts does not place cookies but collects data such as the IP address when fonts are retrieved from Google’s servers.
Google reCAPTCHA: A security service designed to protect websites from bots by distinguishing human users from robots. This service collects information and places cookies to ensure this protection.
Google Maps: An online mapping service that integrates interactive maps into a website. Google Maps places cookies to store preferences and collect usage data.
YouTube: A video-sharing service owned by Google. When YouTube videos are embedded on a website, cookies are placed to collect information on viewing preferences and for advertising purposes.
- Performance indicators: These allow you to count visits and sources of traffic on our site. If they are disabled, we will not know when you visited our site.
Facebook Pixel: A cookie used by Facebook to track user interactions on a website. It helps measure the effectiveness of advertising campaigns and target users based on their actions on the site.
Google Tag Manager: A tool that allows for managing marketing tags and scripts on a website without directly modifying the code. Google Tag Manager itself does not place cookies but may trigger tags that do, such as Google Analytics tags.
Google Analytics 4: A data analytics tool that uses cookies to collect information on user interactions with a website. This data is used to assess website performance and visitor behavior.
- Feature cookies: If disabled, features will not be optimal or will fail.
- Targeting cookies: These are used to gather information about your activities on our website and other sites in order to profile your interests. By disabling them, you are taking away our targeted advertising on other websites.
We also use log files to store, through a server, each of the requests that were sent to said server to measure the volume of transactions, all in order to improve our website and customize its content.
PERSONAL INFORMATION THAT WE COLLECT
When you fill out a form on our website to express your interest in a clinical study, or you apply for a position, or subscribe to our newsletter, the personal information we collect about you includes:
- Your first and last name
- Your address and personal contact information
- Your email address
- Curriculum vitae
- Any information provided on a voluntary basis
- Necessary information to offer you our services
- Information about your allergies
- Information on whether you are a smoker
USE OF COLLECTED PERSONAL INFORMATION
We use information collected for a number of purposes, including:
- In order to customize and personalize the content of our website
- Better understand your needs and upgrade our services
- Authenticate yourself
- To better understand the digital interactions concerning our company
- To communicate with you
- To update your patient file
- To evaluate your eligibility to participate in an ongoing or future clinical study
- To generate general profiles of users of our website
This information is not used for other purposes. In addition, if you choose to send us personal information by email, we will only use the information required to respond to your request.
COMMUNICATION
At no time will the information collected about you be made public or sold. In certain circumstances, however, it may be communicated :
- If we have the consent to do so;
- In the case where we work jointly with partners in order to promote our services and evaluate our performance;
- If we need to share your information in order to be able to provide you with the professional services to be rendered (should the service delivery required it);
- If the transmission is required by law and we must comply;
- To our service providers or a party to a commercial transaction.
Transmission of information is limited to what is necessary and appropriate in order to provide you with our services.
9. EUROPEAN ECONOMIC AREA
The principles underlying the regulatory model in force in the European Union, Canada and Quebec include those of informed consent, the collection of data appropriate and adapted to the objectives pursued, the confidentiality, the right to access and rectification of information.
To all our European users we cannot guarantee that our policy meets all the requirements of the regulations applicable to you. However, we assure you that we are striving to develop and implement a policy that respects the broad principles of data protection, all in a perspective of alignment of the different regulations currently in force around the world.
DATA SECURITY
In order to avoid the risk of security incidents related to the various data collected on our website, we have implemented internal measures to ensure the security of information. We protect personal information in our records and records management system against loss, misuse, unauthorized access and tampering using secure facilities, password practices and standard security tools and well-defined internal policies and practices. In event of a security breach, we will do our best to limit any potential harm.
Thus, we have adopted policies and practices to guide our governance regarding the protection of personal information. These include:
- the framework applicable to the use, communication, retention, and destruction of personal information;
- the roles and responsibilities of our employees throughout the lifecycle of this information;
- a complaint handling process concerning the protection of this information.
Each employee who uses personal information is bound by confidentiality obligations and has received appropriate training. Furthermore, the employee can only access the information necessary for the performance of their duties. In the event of a breach, our governance policies and practices provide for sanctions.
YOUR RIGHTS
You have the following rights:
- The right to modify or withdraw your consent to the collection, use, and communication of your personal information. Withdrawing your consent will not have a retroactive effect and may affect your ability to access our services, offers, and content.
- The right to access your personal information.
- The right to rectify your personal information if it is inaccurate, ambiguous, or incomplete.
- The right to obtain your personal information in a commonly used digital format.
- The right to be informed of a privacy incident involving your personal information that may cause you serious harm.
You can exercise these rights at any time by sending a written notice to the person responsible for personal information protection at the following contact: “Maude Bilodeau mbilodeau@diex.ca“.
We will respond to any request within 30 days of its receipt, unless the law allows for an extension of this period. If we refuse to provide or correct the information, we will provide you with the reasons for the refusal, the applicable provisions of the law, and information about your remedies, all subject to legal limitations.
If we refuse to rectify the information, we will allow you to place comments in your file regarding the personal information for which rectification was denied. We will also retain the personal information that was the subject of an access request for as long as necessary to allow you to exhaust any remedies provided by law.
